Frequently Asked Questions

Refund policy
Leveled Up Traders offers full refunds for any account prior to initiating any trades. There is no time limit for refund eligibility, meaning if no trades have been placed, you qualify for a refund. To request a refund if no trades have been initiated, please contact our Chat Support for assistance. Refunds typically take 3-5 business days to process, with an additional 2-4 business days for the funds to reach your bank account or crypto wallet.

Refunds upon challenge completion
Upon successful completion of a challenge with our firm and advancement to the funded phase, you will receive a refund of the initial sign-up fee along with your first withdrawal. Please note, the sign-up fee will be refunded once you have generated sufficient profits that meet the withdrawal request criteria.

Dispute policy
Clients who improperly dispute charges or initiate chargebacks with their bank will face permanent bans from the Platform. For any inquiries, please reach out to our Chat Support.

Acceptance of this Policy
It is essential to acquaint yourself with this refund policy. By ordering any of our products, you confirm that you have reviewed and agree to the terms outlined in this refund policy. If you do not agree with or fully accept these terms, we kindly request that you refrain from placing an order with us. For any clarification on our refund policy, please don’t hesitate to contact us via chat support.

Traders who opt for the “news trading add-on” can trade any type of economic data without restrictions. However, if an account does not include this add-on and trades on medium or high-impact economic data, it will result in a breach of the account.

For accounts without the news trading add-on, the following rules apply:

• You must wait at least 5 minutes before and 5 minutes after the release of medium or high-impact data.

• Medium or high-impact data is identified by orange or red highlights on Forex Factory. Examples of high-impact data include:

• FOMC (Federal Open Market Committee) meetings

• PMI (Purchasing Managers’ Index)

• Interest rate decisions

• NFP (Non-Farm Payrolls)

For additional examples, please refer to:

• Forex Factory: Data highlighted in orange or red.

• Trading Economics: Data in bold or red is non-tradable according to our rules.

By adhering to these guidelines, traders can avoid account breaches related to news trading.

UPDATE (09/18/2024):

If your account ends up breaching our trading rules, whether it’s through news trading, over-leveraging, or going beyond our maximum position size limits, here’s what will happen: any profits from the trades that caused the breach will be forfeited. Additionally, your account will be considered in breach of the challenge, and you’ll lose all the profits in your account, and the account will be breached. Specifically for news trading, if you are in a trade and do not have access to our news trading add-on, you must close the trade at least 5 minutes before the news event and can only re-enter the trade 5 minutes after the news event has concluded. This policy is enforced at the sole discretion of Leveleduptraders.com, and we may impose additional penalties or make adjustments as needed. To avoid these issues, please make sure to follow all our trading rules carefully. If you have any questions or need clarification, feel free to reach out to our support team.